# en_US lang file for module ticket # Copyright (C) 2013 Jean-François FERRY # # This program is free software: you can redistribute it and/or modify # it under the terms of the GNU General Public License as published by # the Free Software Foundation, either version 3 of the License, or # (at your option) any later version. # This program is distributed in the hope that it will be useful, # but WITHOUT ANY WARRANTY; without even the implied warranty of # MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the # GNU General Public License for more details. # You should have received a copy of the GNU General Public License # along with this program. If not, see . # Generic Module56000Name=Tiketi Module56000Desc=Sistem tiketa za menadžment reklamacija ili zahteva Permission56001=Pregled tiketa Permission56002=Promeniti tikete Permission56003=Obrisati tikete Permission56004=Upravljanje tiketima Permission56005=Pregled tiketa svih Nezavisnih kompanija (nije primenjivo za spoljne korisnike, uvek će biti ograničeno na Nezavisnu kompaniju od koje zavise) Permission56006=Izvoz tiketa Tickets=Tiketi TicketDictType=Tiketi – Tipovi TicketDictCategory=Ticket - Groups TicketDictSeverity=Tiketi – Ozbiljnost TicketDictResolution=Tiketi – Rešavanje TicketTypeShortCOM=Komercijalna pitanja TicketTypeShortHELP=Request for functional help TicketTypeShortISSUE=Problem u funkcionisanju uređaja ili softvera TicketTypeShortPROBLEM=Problem TicketTypeShortREQUEST=Promena ili unapređenje zahteva TicketTypeShortPROJET=Pomoć u projektovanju TicketTypeShortOTHER=Drugo TicketSeverityShortLOW=Nizak TicketSeverityShortNORMAL=Normal TicketSeverityShortHIGH=Visok TicketSeverityShortBLOCKING=Kritičan, blokiran rad TicketCategoryShortOTHER=Drugo ErrorBadEmailAddress=Field '%s' incorrect MenuTicketMyAssign=My tickets MenuTicketMyAssignNonClosed=My open tickets MenuListNonClosed=Open tickets TypeContact_ticket_internal_CONTRIBUTOR=Saradnik TypeContact_ticket_internal_SUPPORTTEC=Dodeljeni serviser TypeContact_ticket_external_SUPPORTCLI=Kontakt korisnika za praćenje reklamacije/zahteva TypeContact_ticket_external_CONTRIBUTOR=Spoljni saradnik OriginEmail=Email korisnika koji je prijavio reklamaciju/zahtev EmailReplyto=Reply to in Email EmailReferences=References in Emails Notify_TICKET_SENTBYMAIL=Poslati tiket poruku preko email-a ExportDataset_ticket_1=Tiketi # Status Read=Pročitano Assigned=Dodeljen NeedMoreInformation=Čeka se povratna informacija korisnika NeedMoreInformationShort=Čeka se povratna informacija Waiting=Na čekanju SolvedClosed=Zatvoreno Deleted=Obrisano # Dict Severity=Ozbiljnost TicketGroupIsPublic=Grupa je javna TicketGroupIsPublicDesc=Ako je javna grupa za tikete, biće vidljiva u formi kad je napravljena preko javnog interfejsa # Email templates MailToSendTicketMessage=Za slanje email-a sa tiket poruke # Admin page TicketSetup=Postavke tiket modula TicketSettings=Postavke tiketa TicketPublicAccess=A public interface requiring no identification is available at the following url TicketSetupDictionaries=The type of ticket, severity and analytic codes are configurable from dictionaries TicketParamModule=Module variable setup TicketParamMail=Email setup TicketEmailNotificationFrom=E-mail of sender allowed to send technical notification about tickets ("From" email for creation of ticket or update of messages) TicketEmailNotificationFromHelp=Sender e-mail to use as the From to send the notification emails for tickets creation or message addition. For example: noreply@example.com or robot@example.com TicketEmailNotificationReplyTo=E-mail that must appears to recipient as the sender of the notification ("Reply-To" email for creation of ticket or update of messages) TicketEmailNotificationReplyToHelp=Sender e-mail to use as the Reply-To to send the notification emails for tickets creation or message addition. If defined, this is the email that the recipient will reply to instead of the From. For example: support@example.com TicketEmailNotificationTo=Notify ticket creation to this e-mail address TicketEmailNotificationToHelp=If present, this e-mail address will be notified of a ticket creation (in addition to any other default recipients) TicketNewEmailBodyLabel=Text message sent after creating a ticket TicketNewEmailBodyHelp=The text specified here will be inserted into the email confirming the creation of a new ticket from the public interface. Information on the consultation of the ticket are automatically added. TicketParamPublicInterface=Public interface setup TicketsEmailMustExist=Require an existing email address to create a ticket TicketsEmailMustExistHelp=In the public interface, the email address should already be filled in the database to create a new ticket. TicketsShowProgression=Display the ticket progress in the public interface TicketsShowProgressionHelp=Enable this option to hide the progress of the ticket in the public interface pages TicketCreateThirdPartyWithContactIfNotExist=Ask name and company name for unknown emails. TicketCreateThirdPartyWithContactIfNotExistHelp=Check if a third party or a contact exists for the email entered. If not, ask a name and a company name to create a third party with contact. PublicInterface=Public interface TicketPublicInterfaceTextHomeLabelAdmin=Welcome text of the public interface TicketPublicInterfaceTextHome=You can create a support ticket or view existing from its identifier tracking ticket. TicketPublicInterfaceTextHomeHelpAdmin=The text defined here will appear on the home page of the public interface. TicketPublicInterfaceTopicLabelAdmin=Interface title TicketPublicInterfaceTopicHelp=This text will appear as the title of the public interface. TicketPublicInterfaceTextHelpMessageLabelAdmin=Help text to the message entry TicketPublicInterfaceTextHelpMessageHelpAdmin=This text will appear above the message input area of the user. ExtraFieldsTicket=Extra attributes TicketCkEditorEmailNotActivated=HTML editor is not activated. Please put FCKEDITOR_ENABLE_MAIL content to 1 to get it. TicketsDisableEmail=Do not send emails for ticket creation or message recording TicketsDisableEmailHelp=By default, notification emails to third parties are sent when new tickets or messages are created for both backoffice and public interface. Enable this option to disable email notifications to thirdparties when creation is done from backoffice. TicketsNotifyThirdPartyFromBackOfficeByDefault=Notify third party by default on ticket creation from backoffice TicketsNotifyThirdPartyFromBackOfficeByDefaultHelp=When creating a ticket from the backoffice, the option "Notify third party" will be checked by default TicketsLogEnableEmail=Enable log by email TicketsLogEnableEmailHelp=At each change, an email will be sent **to each contact** associated with the ticket. TicketParams=Params TicketsShowModuleLogo=Display the logo of the module in the public interface TicketsShowModuleLogoHelp=Enable this option to hide the logo module in the pages of the public interface TicketsShowCompanyLogo=Display the logo of the company in the public interface TicketsShowCompanyLogoHelp=Enable this option to show the logo of the main company in the pages of the public interface TicketsShowCompanyFooter=Display the footer of the company in the public interface TicketsShowCompanyFooterHelp=Enable this option to show the footer of the main company in the pages of the public interface TicketsEmailAlsoSendToMainAddress=Also send a notification to the main email address TicketsEmailAlsoSendToMainAddressHelp=Enable this option to also send an email to the address defined into setup "%s" (see tab "%s") TicketsLimitViewAssignedOnly=Restrict the display to tickets assigned to the current user (not effective for external users, always be limited to the third party they depend on) TicketsLimitViewAssignedOnlyHelp=Only tickets assigned to the current user will be visible. Does not apply to a user with tickets management rights. TicketsActivatePublicInterface=Activate public interface TicketsActivatePublicInterfaceHelp=Public interface allow any visitors to create tickets. TicketsAutoAssignTicket=Automatically assign the user who created the ticket TicketsAutoAssignTicketHelp=When creating a ticket, the user can be automatically assigned to the ticket
Examples: 0=Never automatically assigned to the ticket, 1=Automatically assigned to the ticket if no one is assigned, 2=Automatically assigned to the ticket even if someone was defined TicketAutoChangeStatusOnAnswer=Automatically assign a status when answering a ticket TicketAutoChangeStatusOnAnswerHelp=When a user answers to a ticket, the status will automatically be applied to the ticket TicketNumberingModules=Tickets numbering module TicketsModelModule=Document templates for tickets TicketNotifyTiersAtCreation=Notify third party at creation TicketsDisableCustomerEmail=Always disable emails to third parties when a ticket is created from the backoffice TicketsPublicNotificationNewMessage=Send email(s) when a new message/comment is added to a ticket TicketsPublicNotificationNewMessageHelp=Send email(s) when a new message is added from public interface (to assigned user or the notifications email to (update) and/or the notifications email to) TicketPublicNotificationNewMessageDefaultEmail=Notifications email to (update) TicketPublicNotificationNewMessageDefaultEmailHelp=Send an email to this address for each new message notifications if the ticket doesn't have a user assigned to it or if the user doesn't have any known email. TicketsAutoReadTicket=Automatically mark the ticket as read (when created from back office) TicketsAutoReadTicketHelp=Automatically mark the ticket as read when created from back office. When ticket is create from the public interface, ticket remains with the status "Not Read". TicketsDelayBeforeFirstAnswer=A new ticket should receive a first answer before (hours): TicketsDelayBeforeFirstAnswerHelp=If a new ticket has not received an answer after this time period (in hours), an important warning icon will be displayed in the list view. TicketsDelayBetweenAnswers=An unresolved ticket should not be unactive during (hours): TicketsDelayBetweenAnswersHelp=If an unresolved ticket that has already received an answer has not had further interaction after this time period (in hours), a warning icon will be displayed in the list view. TicketsAutoNotifyClose=Automatically notify the third party when closing a ticket TicketsAutoNotifyCloseHelp=When closing a ticket, you will be proposed to send a message to one of third-party contacts. On mass closing, a message will be sent to one contact of the third party linked to the ticket. TicketWrongContact=Provided contact is not part of current ticket contacts. Email not sent. TicketChooseProductCategory=Product category for ticket support TicketChooseProductCategoryHelp=Select the product category for support. The category will be used to find all contracts that include a product in this category. All contracts found will be linked to the created ticket. TicketUseCaptchaCode=Use graphical code (CAPTCHA) when creating a ticket TicketUseCaptchaCodeHelp=Adds CAPTCHA verification when creating a new ticket. TicketsAllowClassificationModificationIfClosed=Allow to modify classification of closed tickets TicketsAllowClassificationModificationIfClosedHelp=Allow to modify classification (type, ticket group, severity) even if tickets are closed. TicketAutoCheckNotifyThirdParty=Check by default “Notify third party” when creating a ticket TicketAutoCheckNotifyThirdPartyHelp=When creating a ticket, the option "Notify third-party" will be automatically checked. TicketAssignContactToMessage=Assign an external contact to a message TicketAssignContactToMessageHelp=When a known contact answer to a message, his name is displayed on the ticket messages list. # Index & list page TicketsIndex=Indeks tiketa TicketList=Lista tiketa TicketAssignedToMeInfos=Ova strana prikazuje listu tiketa napravljenu ili dodeljenu trenutnom korisniku NoTicketsFound=Nije pronađen nijedan tiket NoUnreadTicketsFound=Nema nepročitanih tiketa TicketViewAllTickets=Pregled svih tiketa TicketViewNonClosedOnly=Pregled samo otvorenih tiketa TicketStatByStatus=Tiketi po statusu OrderByDateAsc=Sortirati po rastućem datumu OrderByDateDesc=Sortirati po opadajućem datumu ConfirmMassTicketClosingSendEmail=Automatski poslati email kada se zatvara tiket ConfirmMassTicketClosingSendEmailQuestion=Da li želite da obavestite Nezavisno preduzeće kada se zatvaraju ovi tiketi? # Ticket card Ticket=Tiket TicketCard=Tiket karta CreateTicket=Napraviti tiket EditTicket=Promeniti tiket TicketsManagement=Upravljanje tiketima CreatedBy=Napravio NewTicket=Novi tiket SubjectAnswerToTicket=Odgovor na tiket TicketTypeRequest=Tip zahteva TicketCategory=Grupa tiketa SeeTicket=Pregledati tiket TicketMarkedAsRead=Tiket je označen kao pročitan TicketReadOn=Čitati dalje TicketCloseOn=Datum zatvaranja MarkAsRead=Označiti tiket kao pročitan TicketHistory=Istorija tiketa AssignUser=Dodeliti korisniku TicketAssigned=Tiket je sada dodeljen TicketChangeType=Promeniti tip TicketChangeCategory=Promeniti kategoriju TicketChangeSeverity=Promeniti ozbiljnost TicketAddMessage=Add or send a message TicketAddPrivateMessage=Add a private message MessageSuccessfullyAdded=Tiket uspešno dodat TicketMessageSuccessfullyAdded=Poruka uspešno dodata TicketMessagesList=Lista poruka tiketa NoMsgForThisTicket=Nema poruka za ovaj tiket TicketProperties=Klasifikacija LatestNewTickets=%s najnovijih tiketa (nepročitanih) TicketSeverity=Ozbiljnost tiketa ShowTicket=Prikaži tiket RelatedTickets=Povezani tiketi TicketAddIntervention=Kreiraj intervenciju CloseTicket=Zatvoriti/Rešeno AbandonTicket=Napustiti CloseATicket=Zatvoriti/Rešiti tiket ConfirmCloseAticket=Potvrditi zatvaranje tiketa ConfirmAbandonTicket=Da li potvrđujete zatvaranje tiketa i postavljanje statusa 'Napušteno“? ConfirmDeleteTicket=Molimo potvrdite brisanje tiketa TicketDeletedSuccess=Tiket je uspešno obrisan TicketMarkedAsClosed=Tiket je označen kao zatvoren TicketDurationAuto=Duration of interventions TicketDurationAutoInfos=Duration calculated automatically from related interventions TicketUpdated=Tiket je ažuriran SendMessageByEmail=Poslati poruku preko email-a TicketNewMessage=Nova poruka ErrorMailRecipientIsEmptyForSendTicketMessage=Nema primalaca maila. Mail nije poslat TicketGoIntoContactTab=Molimo idite na tab “Kontakti“ i odaberite ih TicketMessageMailIntro=Zaglavlje poruke TicketMessageMailIntroHelp=Ovaj tekst se dodaje samo na početku email-a i neće biti sačuvan. TicketMessageMailIntroText=Poštovani,
Novi odgovor je dodat na tiket koji pratite. Evo poruke:
TicketMessageMailIntroHelpAdmin=Ovaj tekst će biti ubačen pre odgovora kada se odgovara na tiket sa Dolibarr TicketMessageMailFooter=Podnožje poruke TicketMessageMailFooterHelp=Ovaj tekst se dodaje samo na kraju poruke poslate preko email-a i neće biti sačuvan TicketMessageMailFooterText=Poruka poslata od strane %s preko Dolibarr TicketMessageMailFooterHelpAdmin=Ovaj tekst će biti ubačen posle poruke odgovora. TicketMessageHelp=Samo će ovaj tekst biti sačuvan u listi poruka na karti tiketa TicketMessageSubstitutionReplacedByGenericValues=Zamenske promenjive će biti zamenjene sa generičkim vrednostima. ForEmailMessageWillBeCompletedWith=Za email poruke poslate spoljnim korisnicima, poruka će biti dopunjena sa TimeElapsedSince=Proteklo vreme TicketTimeToRead=Proteklo vreme pre čitanja TicketTimeElapsedBeforeSince=Proteklo vreme pre / od TicketContacts=Kontakt za tiket TicketDocumentsLinked=Dokumenta povezana za tiket ConfirmReOpenTicket=Da li želite da ponovo otvorite ovaj tiket? TicketMessageMailIntroAutoNewPublicMessage=Nova poruka je postavljena na tiket sa naslovom %s: TicketAssignedToYou=Tiket dodeljen TicketAssignedEmailBody=Dodeljeni ste na tiket #%s od strane %s TicketAssignedCustomerEmail=Vaš tiket je preuzet u obradu. TicketAssignedCustomerBody=Ovo je automatska email potvrda da je Vaš tiket uzet u obradu MarkMessageAsPrivate=Označi poruku kao privatnu TicketMessageSendEmailHelp=An email will be sent to all assigned contact TicketMessageSendEmailHelp2a=(internal contacts, but also external contacts except if the option "%s" is checked) TicketMessageSendEmailHelp2b=(internal contacts, but also external contacts) TicketMessagePrivateHelp=This message will not be visible to external users TicketMessageRecipientsHelp=Polje primalaca popunjeno sa aktivnim kontaktima povezanim na tiket TicketEmailOriginIssuer=Email izdavaoca tiketa InitialMessage=Prva poruka: LinkToAContract=Veza ka kontaktu TicketPleaseSelectAContract=Odaberite kontakt UnableToCreateInterIfNoSocid=Nije moguće napraviti intervenciju kada nije definisana Nezavisna kompanija TicketMailExchanges=Zamena mailova TicketInitialMessageModified=Prva poruka izmenjena: TicketMessageSuccesfullyUpdated=Poruka uspešno ažurirana TicketChangeStatus=Promeniti status TicketConfirmChangeStatus=Potvrditi promenu statusa: %s ? TicketLogStatusChanged=Status promenjen: %s na %s TicketNotNotifyTiersAtCreate=Ne obaveštavati kompaniju prilikom kreiranja NotifyThirdpartyOnTicketClosing=Kontakti za obaveštenje prilikom zatvaranja tiketa TicketNotifyAllTiersAtClose=Svi povezani kontakti TicketNotNotifyTiersAtClose=Nijedan povezani kontakt Unread=Nepročitano TicketNotCreatedFromPublicInterface=Nije dostupno. Tiket nije napravljen sa javnog interfejsa ErrorTicketRefRequired=Referentno ime tiketa je obavezno TicketsDelayForFirstResponseTooLong=Proteklo je previše vremena od otvaranja tiketa bez odgovora. TicketsDelayFromLastResponseTooLong=Proteklo je previše vremena od poslednjeg odgovora na tiket. TicketNoContractFoundToLink=Nijedan ugovor nije automatski povezan za ovaj tiket. Molimo pronađite ručno ugovor. TicketManyContractsLinked=Više ugovora je automatski povezano sa ovim tiketom. Molimo proverite koji da bude odabran TicketRefAlreadyUsed=The reference [%s] is already used, your new reference is [%s] # Logs TicketLogMesgReadBy=Tiket %s je pročitan od strane %s NoLogForThisTicket=Ne postoji log za ovaj tiket TicketLogAssignedTo=Tiket %s dodeljen za %s TicketLogPropertyChanged=Tiket %s promenjen: klasifikovan iz %s u %s TicketLogClosedBy=Tiket %s zatvoren od %s TicketLogReopen=Tiket %s ponovo otvoren # Public pages TicketSystem=Sistem tiketa ShowListTicketWithTrackId=Prikaz liste tiketa preko ID za praćenje ShowTicketWithTrackId=Prikaz tiketa preko ID za praćenje TicketPublicDesc=Možete napraviti tiket za podršku ili izvršiti proveru postojećeg pomoću ID za praćenje YourTicketSuccessfullySaved=Tiket je uspešno sačuvan! MesgInfosPublicTicketCreatedWithTrackId=Novi tiket je napravljen sa ID %s i Ref %s. PleaseRememberThisId=Molimo sačuvajte broj za praćenje jer ćemo Vam možda zatražiti kasnije TicketNewEmailSubject=Potvrda pravljenja tiketa - Ref %s (javni ID tiketa %s) TicketNewEmailSubjectCustomer=Novi tiket podrške TicketNewEmailBody=Ovo je automatska email potvrda da smo registrovali novi tiket TicketNewEmailBodyCustomer=Ovo je automatska email potvrda da je novi tiket upravo napravljen za vaš nalog. TicketNewEmailBodyInfosTicket=Informacija za monitoring tiketa TicketNewEmailBodyInfosTrackId=ID za praćenje tiketa: %s TicketNewEmailBodyInfosTrackUrl=Možete pratiti progres rešavanja Vašeg tiketa klikom priloženi link. TicketNewEmailBodyInfosTrackUrlCustomer=You can view the progress of the ticket in the public ticket portal by clicking the following link TicketCloseEmailBodyInfosTrackUrlCustomer=Možete proveriti istoriju ovog tiketa klikom na priloženi link. TicketEmailPleaseDoNotReplyToThisEmail=Molimo ne odgovarajte direktno na ovaj email! Koristite link za odgovor unutar interfejsa tiketa. TicketEmailPleaseDoNotReplyToThisEmailNoInterface=Please do not reply directly to this email! TicketPublicInfoCreateTicket=Ova forma Vam omogućava da sačuvate tiket za podršku u našem sistemu. TicketPublicPleaseBeAccuratelyDescribe=Please accurately describe your request. Provide the most information possible to allow us to correctly identify your request. TicketPublicMsgViewLogIn=Unesite ID za praćenje tiketa TicketTrackId=Tracking ID OneOfTicketTrackId=Jedan od Vaših ID za praćenje ErrorTicketNotFound=Tiket sa ID za praćenje %s nije pronađen! Subject=Objekat/Naziv projekta ViewTicket=Pregled tiketa ViewMyTicketList=Pregled moje liste tiketa ErrorEmailMustExistToCreateTicket=Greška: email adresa nije pronađena u bazi TicketNewEmailSubjectAdmin=Novi tiket je izdat - Ref %s (javni ID za praćenje %s) TicketNewEmailBodyAdmin=

Tiket je upravo izrađen sa ID #%s, pogledajte informacije:

SeeThisTicketIntomanagementInterface=Pregled tiketa u upravljačkom interfejsu TicketPublicInterfaceForbidden=Javni interfejs za tiket nije omogućen ErrorEmailOrTrackingInvalid=Loša vrednost ID za praćenje ili email-a OldUser=Stari korisnik NewUser=Novi korisnik NumberOfTicketsByMonth=Broj tiketa po mesecu NbOfTickets=Broj tiketa ExternalContributors=External contributors AddContributor=Add external contributor # notifications TicketCloseEmailSubjectCustomer=Tiket zatvoren TicketCloseEmailBodyCustomer=Ovo je automatska poruka da je tiket %s upravo zatvoren. TicketCloseEmailSubjectAdmin=Tiket zatvoren - Réf %s (javni tiket ID %s) TicketCloseEmailBodyAdmin=Tiket sa ID #%s je upravo zatvoren, videti informacije: TicketNotificationEmailSubject=Tiket %s ažuriran TicketNotificationEmailBody=Ovo je automatska poruka da je tiket %s upravo ažuriran TicketNotificationRecipient=Primalac obaveštenja TicketNotificationLogMessage=Log poruka TicketNotificationEmailBodyInfosTrackUrlinternal=Pregled tiket info interfejsa TicketNotificationNumberEmailSent=Poslat email sa obaveštenjem: %s ActionsOnTicket=Events on ticket # Boxes BoxLastTicket=Poslednji napravljen tiket BoxLastTicketDescription=Poslednjih %s napravljenih tiketa BoxLastTicketContent= BoxLastTicketNoRecordedTickets=Nema skoro nepročitanih tiketa BoxLastModifiedTicket=Poslednji ažurirani tiketi BoxLastModifiedTicketDescription=Poslednjih %s ažuriranih tiketa BoxLastModifiedTicketContent= BoxLastModifiedTicketNoRecordedTickets=Nema skoro ažuriranih tiketa BoxTicketType=Raspored otvorenih tiketa po tipu BoxTicketSeverity=Broj otvorenih tiketa po ozbiljnosti BoxNoTicketSeverity=Nema otvorenih tiketa BoxTicketLastXDays=Broj novih tiketa po danima u poslednjih %s dana BoxTicketLastXDayswidget = Broj novih tiketa po danima u poslednjih X dana BoxNoTicketLastXDays=Nema novih tiketa u poslednjih %s dana BoxNumberOfTicketByDay=Broja novih tiketa po danima BoxNewTicketVSClose=Broj tiketa u odnosu na zatvorene tikete (danas) TicketCreatedToday=Tiket napravljen danas TicketClosedToday=Tiket zatvoren danas KMFoundForTicketGroup=Pronašli smo temu i FAQ koji može biti odgovor na Vaše pitanje. Molimo pogledajte ih pre nego što napravite novi tiket. SetTitle=Set title TicketSendToInternalCC=Force an email as CC recipient to all messages send from ticket page. TicketSendToInternalCCHelp=Enter the email you want to use automatically as a Carbon Copy recipient when sending an email from ticket page.